Quote from the President – “At the Institute, we value our customers and our relationships with them. Our commitment to this value has meant that 70% of our business comes from customer referrals. In fact, some of our clients have been with us for more than a decade. With more than 30 years in the consulting practice, we bring an understanding of both the human and operational dynamics that make businesses and organizations successful. We bring this knowledge and a high level of professionalism and integrity to each assignment.”
We believe that one of the main reasons for our consulting longevity, effectiveness, and success is that we listen deeply to our clients’ concerns, place high emphasis on understanding our clients’ specific needs, and strive—creatively and professionally—to bring excellence to the execution of each assignment/project. We recognize that the business of business is building solid customer relationships. For this reason, we know that customer satisfaction is crucial.
Contact us to discuss your project, and allow us to create a solution that addresses your performance improvement need.
Vision
We will make a high-impact difference on the workplace societies of the world, by using best-practice expertise, experience, technology, and talent to enhance the performance of individuals, organizations, and business.
Mission
Improve the performance of workers and workplace societies by providing quality performance-improvement consultation, technology, and services that result in the highest and best use of human capital.
Values
- People are a priority – the key performance enhancing resource
- Positive client relationships are a norm
- Professionalism – an unwavering standard